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Faq
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WHEN WILL I GET MY ORDER?Usually, orders are dispatched within 10 working days of the customer placing the order. This depends on the availability of the product and other factors such as color customization or delays caused due to other unusual circumstances.
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HOW DO I SELECT THE SIZE ?A size chart is given on every product page. We request you to read it thoroughly before ordering.
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HOW DO I TAKE CARE OF MY GARMENTS?Machine wash can cause the delicate threads of your Chikankari outfit to open up, therefore, we recommend a hand wash/dry clean for your handcrafted outfit.
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How can I exchange my product?Please refer to our return & exchange policy
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I WANT TO CANCEL MY ORDER AND GET A REFUND. WHO SHOULD I CONTACT?We currently don’t have a cancellation policy/refund policy as once the order is placed, your products are sent into production.
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HOW CAN I MAKE PAYMENTS ON THE WEBSITE?We accept online payments only. You can make online payments using credit, debit cards, net banking, UPI, wallets, etc. through our payment gateway.
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DO YOU SHIP INTERNATIONALLY?Yes! Our website ships WORLDWIDE.Just drop a mail on housekhancloth@gmail.com or Dm us on Instagram
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I WANT TO CHANGE MY ADDRESS/SIZE/PHONE NUMBER FOR AN EXISTING PENDING ORDER. WHO SHOULD I CONTACT?If you’d like to make changes to existing details in the order such as your size, delivery address, or phone number, please reach us at housekhancloth@gmail.com. We will facilitate the same if it hasn’t been shipped.
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